DobroDesk
AvailableDobroDesk customer support workspace
Manage email, website chat and connected messaging channels as support Conversations in shared inboxes with clear ownership and customer context. AI prepares approval-ready replies from approved knowledge, automations route follow-up work and sensitive or uncertain cases stay with a person.
What it does
- 1Shared inboxes keep ownership, customer context and the full conversation together.
- 2Approval-ready AI prepares replies from approved knowledge while sensitive or uncertain cases stay with a person.
- 3Automations handle routing and follow-up work without hiding important decisions from the team.
A practical workflow
A customer can ask about an order, choose a configured booking service and time, confirm the action and keep the receipt in the conversation. If the request is sensitive, uncertain or outside policy, the team receives the same context for human handoff.
Published mobile SDK
Embed customer support in your app with Mobile SDK 0.2.0 for iOS, Android, Capacitor, React Native, NativeScript and Flutter. The developer guides cover installation, customer identity and conversation context.
See the customer conversation
This localized widget capture shows the path from a customer question to a governed support conversation.
