DobroDesk · Live
DobroDesk in October: booking, AI review and SDK 0.2.0
This month we improved booking requests in chat, AI reply review and switching between conversations. We also published Mobile SDK 0.2.0.
Booking details stay with the conversation
With a booking provider connected and the action configured, DobroDesk can collect a service, date and time, then show the proposed slot before the customer confirms it. If something changes, a teammate can see what was already collected and continue from there.
AI can prepare the reply while a person stays in control
AI can use approved knowledge to prepare a reply for review. Teams can enable automatic replies for routine questions covered by their rules. Sensitive or uncertain requests go to a person with the conversation context.
Easier conversation switching
We have improved how the inbox opens and switches conversations. The team can move between customer messages, their details and the next conversation more easily.
Mobile support is available with SDK 0.2.0
DobroDesk Mobile SDK 0.2.0 is published for iOS and Android, with packages for Flutter, React Native, Capacitor and NativeScript. Teams can add support to their mobile app and handle incoming conversations in DobroDesk.